Spareparts Name		New external warranty period	Notes	Acceptable issue for warranty	Unacceptable issue for warranty
Warranty for a new replacement		14 Days	Replace with a new one	Factory defect	Damage due to user negligence
Motor		Replacement is free of charge within the 2-years warranty period. After the warranty expires, replacement fees will apply	Replace with a new one	Hall sensor burned out, Damaged cable, Loss of magnetization	Water ingress, Severed wire, Worn shaft hole
Frame		10 Years	Replace with a new one	Broken, Loose welding, Insufficient welding, No welding	Damage caused by excess load / due to user negligence
Flat Fork		10 Years	Replace with a new one	Broken, Loose welding, Insufficient welding, No welding	Damage caused by excess load
Controller		18 Months	Replace with a new one	Controller malfunction, Exhaust fan is making excessive noise	Water ingress, Severed wire, Surface damage/ crack
Charger		1 Year	Replace with a new one	Controller malfunction, Exhaust fan is making excessive noise	Water ingress, Severed wire, Surface damage/ crack
Front and Rear brake		1 Year	Replace with a new one	Malfunction	Rust, Worn-out brake lining
Front Fork	Hydraulic front fork	1 Year	Replace with a new one	Broken, Leak	Rust, Damage caused by excess load
Front Fork	Standard front fork	1 Year	Replace with a new one	Broken, Loose welding	Rust, Damage caused by excess load
Main bracket, Side bracket, Steering handle		1 Year	Replace with a new one	Broken, Loose welding	Rust, Damage caused by excess load
Shock Absorber		1 Year	Replace with a new one	Broken, Loose welding, Abnormal noise from the shock absorber	Rust, Damage caused by excess load
Front and Rear wheel, Velg		1 Year	Replace with a new one	Broken, Loose welding, Abnormal noise from the shock absorber	Damage caused by excess load, Deformed due to external impact
Battery		Lithium Battery 48V 12Ah : 2 Years Lithium Battery 48V 20Ah : 3 Years Lithium Battery 48V 24Ah : 3 Years Lithium Battery 60V 24Ah : 3 Years SLA Battery ：1 Year	Replace with a new one	Battery leakage and the battery voltage should be below 60%	External damage due to user negligence, over-discharging induced malfunction, unauthorized battery disassembly/component replacement, and damaged Void if Tampered label.
Saddle，Front Axle, Chain, Bottom bracket，Flywheel		6 Months	Replace with a new one	Broken, Loose welding	Damage due to user negligence
Speedometer/ Instrument panel		1 Year	Replace with a new one	Malfunction, Electrical system is damaged	Water ingress, Severed wire, External surface damage/crack, B
Left Right Handle bar feature switch, Converter，Alarm		6 Months	Replace with a new one	Malfunction, Electrical system is damaged	Water ingress, Severed wire, External surface damage/crack, Blown fuses
Horn/ Hazard Light/ MCB (Miniature Circuit Breaker)		3 Months	Replace with a new one	Malfunction	Damage
Power lock		6 Months	Replace with a new one	Malfunction	Water ingress, Severed wire, Surface damage/ crack, Blown fuse
Tire (Tube-type)/ Tire (Tubeless)		2 Months	Replace with a new one	Quality problem (Inflated, Cracked, Dry rot)	Worn tire tread, Leakage caused by impact

* Please refer to each country's official website for detailed

FAQ

I. Open the electric door lock, the instrument is not displayed, and why the vehicle does not start?

1. Check whether the fuse is burned out (Solving method: change the fuse that got the samespecification)

2. Check whether the battery wiring has fallen off (Solving method: fasten the battery cable)

3. Before checking or replacing the fuse, rotate the power switch to the power outage to prevent a sudden short circuit.

If the fuse is burned frequently, please send it to AFTER-SALES service at OFERO designated specialty stores for repair.

II. Turn on the engine, the instrument shows the reason why the vehicle does not start?

1. Check whether the fuse is burned out (Solving method: change the same specification insurance tube)

2. Check whether the battery level is too low. (Solving method: Charge the battery)

3. Check whether the brake handlebar is back in place. (Solving method: The brake handlebar is back in place. Sometimes the brake handlebar has returned to the position, but the power-off switch connector inside will take a moment to return to the position)

4. Check whether the speed regulating line is loose or the circuit wiring failure (Solving method: Please send it to AFTER-sales service at OFERO designated specialty stores for overhaul)

III. The reason why the vehicle cannot be charged?

1. Check whether the charger or battery fuse is burn out, what causing the charger not charging (Solving method: replace the fuse or replace the charger)

2. Check whether the battery pack wire are loose or the charging socket got damaged, causing the charger not working (Solving method: reconnect the wiring and replace the charging socket)

3. The internal components of the charger fall off, causing the charger to not charge (Solving method: replace it in to a new charger)

4. The battery is bulging, causing the charger to not charge (Solving method: replace to a new battery)

IV. When the outdoor temperature is low, does it affect the driving of the vehicle?

When the temperature is low, the internal chemical activity of the battery will decrease, and the corresponding capacity will also be reduced. Therefore, the lower the temperature, the shorter the mileage. In some cases, it may not even start up.

V. What do you need to pay attention to when you don't use the vehicle for a long time?

The battery is connected to internal electrical parts that will consume electrical energy. If the vehicle is not being use for a long time, the battery capacity will be exhausted until the battery feed does not work properly, seriously affecting the battery life. It is recommended to turn it off when not in use. Air switch; check and charge once a month. In addition, if the vehicle is not used for a long time, the tire pressure will be reduced, making it impossible to drive normally.

VI. What kind of battery is used for electric vehicles, how long does it take to charge, and how long is the battery life?

Batteries are divided into lead-acid batteries and lithium batteries; lead-acid batteries usually take 8-10 hours, and lithium batteries take 7-8 hours to fully charge; the cycle life of lead-acid batteries is usually 200-600, and the cycle life of lithium batteries is generally 500-1100.

VII. Compared with traditional lead-acid batteries, what are the new materials used in graphene batteries? Is it harmful to the environment?

Graphite materials are extracted from minerals and are environmentally friendly.